Returns Policy
Extended Christmas Returns
Stress-Free Christmas Shopping with Extended Returns!
We have extended our returns policy to give customers peace of mind when shopping during the festive period. In addition to our standard returns policy, any items ordered online or purchased in store between 6th of November 2024 and 5th January 2025 will be eligible for an exchange or online account credit. Goods returned after this date will not be accepted.
- Online orders placed and returned within 28 days will be eligible for a refund as standard.
- In-store purchases returned within 14 days will be eligible for a full refund as standard.
If you have any questions regarding our extended returns policy please contact our customer services department via email at info@accentclothing.com or telephone on 0113 200 7799
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If for any reason you are not happy with your purchase from accentclothing.com, we will happily provide a refund on the condition that:
1. Goods are returned to us within 28 days of receiving your purchase;
2. Goods have not been worn or washed and are in "as sold" condition;
3. Have the manufacturer's tags still attached;
4. Have a copy of our invoice/delivery note returned with the goods;
5. Goods are properly & securely packaged;
Please note: Items that come in branded packaging i.e. footwear or gift sets, must be returned in outer packaging for protection. Items not sent in adequate packaging will be subject to a small fee deducted from the refund if any damage is incurred.
Please note: For hygiene reasons, we are unable to offer refunds on, face coverings, pierced jewellery, cosmetics, perfume or any underwear, or swimwear that have been tried on or the hygiene seal has been removed.
We reserve the right to refuse to refund items that are returned in an un-saleable condition. Goods returned in an unsatisfactory and unsaleable condition may be returned to you at your expense.
For your protection, we recommend that returns be securely packed and sent via a recorded delivery service and to keep hold of your return postage receipt until you receive an email confirmation that your return has been processed. Accent cannot take responsibility for returns lost or damaged in the post.
How Do I Return my Order?
Returns with Royal Mail: Please click HERE to create your return label.
The cost of a UK return is £3.00, which will be deducted from your refund.
PLEASE NOTE: all items from the same order should be returned in one parcel. The maximum parcel size is: 41cm x 38cm x 64cm.
Returns typically take between 5 and 10 working days to be delivered back to us.
How long until I receive my refund?
We usually process a refund within 7 working days of receipt of your return. We will email you confirmation of the refund.
After receiving the confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. Unfortunately, this time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same payment method with which you made your original purchase.
Please note postage paid at the checkout will not be refunded for returned orders unless we find the item to have a manufacturing fault.
International Returns (non-mainland UK)
We are not able to offer free international returns at present.
If you would like to use your own carrier, please select this option and note the following:
All returns should be addressed to Accent Clothing, 11-13 Queens Arcade, Leeds, West Yorkshire, LS1 6LF, United Kingdom. Please fill in the returns form included in your order.
Return postage and costs are the responsibility of the customer unless goods have a fabric or manufacturing defect.
For your protection, we recommend that you use a recorded delivery service and that you keep hold of the receipt until you receive email confirmation your return has been processed, as Accent cannot take responsibility for returns lost or damaged in the post.
All International (non-mainland UK) returns should be declared as 'unwanted returns' for customs purposes.
Please note, that we are not able to offer exchanges at this time. If you require a different size, please return your current item for a refund and place a separate order for the new item. Accent apologises for any inconvenience this may cause.
In-store Returns Policy
We offer a refund, exchange or credit for products purchased in store within 14 days of the original sale. You will need to produce a receipt when visiting our shop at the Queen’s Arcade in Leeds.
We reserve the right to send goods back to the supplier for inspection or repair. This process may take 4-8 weeks. This does not affect your statutory rights.