Price match promise

Price Match Promise

We regularly review our prices so are confident of offering you the best deal we can. We know that price is important, which is why we have our price match promise scheme. 

What is the Price Match Promise?

The price match promise means if you see something cheaper elsewhere, we will match that price, and where possible, try and beat it!

How does the Price Match Promise work?

1) Telephone our Price Promise team on +44 (0)113 3899899 with the following information: -

•A link / url / name of the website name where you have found the cheaper product

•The brand, style, colour and size of the product in question

•The £ price of the product

•Your email address / telephone number

2) During working hours - Our Price Match team should be able to confirm the price and take the order for you there and then

3) Please read the following conditions to check your eligibility for a Price Match

Outside of office hours, please send an email containing the information requested above, to 

Price Match Promise Conditions

•This offer does not apply after you have placed the order.  We are unable to offer any discount in retrospect, after you have ordered.  For this offer to be valid you must contact us prior to placing an order

•The product must be in stock in the colour and size you specify when we verify the price (please note this might be 24 hours after your email has been sent)

•The Price Match team conduct price checks Monday-Saturday (9am to 5pm)

•The cost must include any delivery costs

•The company must be shipping from the UK and have a valid VAT registration number

•The Price Match Promise does not include certain affiliate marketplaces such as Amazon or eBay

• We can only apply the Price Match Promise for UGG® products to authorised sites listed on the UGG® Australia website.

• The Price Match Promise Policy has a fair usage policy and does not apply to bulk orders

If you need any help at all, please contact us:


Telephone: +44 (0)113 3899899

Or using the live chat facility to the right of this page