Our teams work tirelessly to protect your information, and to ensure the security and integrity of our platform. We also have independent auditors assess the security of our data storage and systems that process financial information. However, we all know that no method of transmission over the Internet, and method of electronic storage, can be 100% secure. This means we cannot guarantee the absolute security of your personal information. You can find more information about our security measures at https://www.shopify.com/security.
If the payment is not authorised by your bank or card issuer, you will receive an e-mail usually within a few minutes advising you of the reason why. Please note that some issuing banks may still reserve your funds for some time.
If payment is authorised but we have a query with your order, we will send you an email as soon as possible to advise you of the nature of the query. If we are unable to resolve the query for any reason and cannot dispatch your order, a full refund will be issued back to your card.
Acknowledgement and Acceptance of your order
We will notify you by email as soon as possible to confirm receipt of your order - generally, this will be an automated e-mail response. Our acceptance of your order will take place upon dispatch of the product(s) ordered.
All items are subject to availability. On the rare occasion that the goods you have ordered are not available, we will inform you of this as soon as possible with an explanation of why this has happened.
Accuracy of content
Accent clothing has taken care to ensure that prices quoted on the website are correct at the time of publishing and that all products have been fairly described. However, orders will only be accepted if there are no material errors in the description of the goods or their prices on the website. All prices displayed are inclusive of VAT.
Occasionally, the delivery of your order may be delayed or postponed. On the rare occasion that this may happen we would make every effort to keep you as informed as possible and discuss revised delivery timescales with you.
Accent clothing always aims to provide the highest level of customer service. If you feel that we have not met that aim, then please contact us. We will respond to your complaint as soon as possible but always within 5 working days. Your complaint will be dealt with fairly and as quickly as possible. If the complaint can not be resolved immediately you will receive a weekly update on progress.
Links to other websites
We may place links on our website to other websites that we think you may want to visit. We do not vet these websites and do not have any control over their contents. Accentclothing cannot accept any liability in respect of the use of these websites.
This website, any content contained herein and any contract brought into being as a result of usage of this website are governed by and construed under English Law. The parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English. We reserve the right to change our terms & conditions from time to time
These terms and conditions do not affect your legal rights.
Accent Clothing's Price Match Promise
Here at Accent Clothing, we like to keep our customers happy!
If you find a garment that we stock at a lower price elsewhere, we are happy to price match it as long as these conditions apply:
⦁ The item is the same.
⦁ The item is in stock and available for immediate delivery from the competitor.
⦁ We can verify the offer.
⦁ The retailer is an authorised stockist of the brand and is based in the UK.
If all these apply then please complete our Price Match form on our website. This is located on the product page.
Once we verify all the information you have given us we will then email you a discount code to use when placing your order. This discount code will only be redeemable on the product in question and must be used within 48 hours of receiving it.
We aim to reply to all price match queries as quickly as possible within our working hours (Mon-Sat).
WE DO NOT MATCH
Items that are not part of the current season, any clearance or sale items, or stock that is available throughout the seasons.
Prices from any auction site or stores trading outside of the UK.
Offers based on loyalty schemes or members clubs.
An item after the purchase has been made.
We reserve the right to remove this offer/promise at any time.