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Return Policy

Returns Policy

If for any reason you are not delighted with your purchases from accentclothing.com, we will happily provide an exchange or a refund on the condition that:

1. Goods are returned to us within 14 days of receiving your purchase;
2. Goods have not been worn or washed and are in "as sold" condition;
3. Have the manufacturers tags still attached;
4. Have a copy of our invoice/delivery note returned with the goods.
5. Goods are properly & securely packaged;
 
Items that come in branded packaging i.e. footwear or gift sets, must be returned in outer packaging for protection.

Please note: For hygiene reasons we are unable to offer refunds on, face coverings, pierced jewellery, cosmetics, perfume or any underwear, swimwear that have been tried on or the hygiene seal has been removed.

We reserve the right to refuse to refund items that are returned in an un-saleable condition. Goods returned in an unsatisfactory and un-saleable condition may be returned to you at your expense.

For your protection, we recommend that returns are securely packed and sent via a recorded delivery service and to keep hold of your return postage receipt until you receive an email confirmation that your return has been processed. Accent cannot take responsibility for returns lost or damaged in the post.
 
How do I return my order?


Domestic returns (Mainland UK)


New! Free Returns with InPost & Collect+
We now offer FREE contactless returns with InPost lockers!

No printing is required at home or when you drop off your return. Just scan. Drop. Done. 
You don’t even need a label!

• No printing
• No queues
• Available 24/7
• Self-service and contact-free

How to book in your free Return:

Please click HERE to create your free return label.
 
PLEASE NOTE: all items from the same order should be returned in one parcel. 
Maximum parcel size: 41cm x 38cm x 64cm.
 
What happens if I have issues with the InPost parcel machine lockers?


Please contact InPost directly on:
0330 355 0950 (Monday to Friday 8 am-9 pm, Saturday, Sunday & Bank Holidays 8 am-8 pm) Or visit https://www.inpost.co.uk/users/help/


How do I track my return?

  • Track your INnPost parcel by clicking  HERE.
  • Track your Collect+ parcel by clicking  HERE.


• Insert the tracking number and a breakdown of the parcel journey should appear.


 Alternative UK Return Methods

If you would like to return your order via an alternative courier, our return address is Accent Clothing, 11-13 Queens Arcade, Leeds, West Yorkshire, LS1 6LF, United Kingdom. A returns label is also available to download & print from the link below.

*Please note, if you choose to return using a different courier, return postage costs are the responsibility of the customer unless goods have a fabric or manufacturing defect.

Alternatively, if you live locally feel free to bring the item back to our Leeds store for an exchange or refund in-store. Online returns policy & time frames still apply for online orders returned in-store. 
 
How long until I receive my refund?

We usually process a refund or exchange within 7 working days of receipt of your return. We will email you confirmation of the refund. 

After receiving the confirmation email, please allow a further 5-10 working days for the refund to be credited to your account. Unfortunately, this time frame is dictated by your bank or card issuer and is outside of our control. Your refund will be credited to the same payment method with which you made your original purchase.
 

International Returns (non-mainland UK)

Please click HERE to create your return label, and follow the instructions for how to make the return. Unfortunately we are not able to offer free international returns at present. 

If you would like to use your own carrier, please select this option and note the following:
All returns should be addressed to Accent Clothing, 11-13 Queens Arcade, Leeds, West Yorkshire, LS1 6LF, United Kingdom. Please fill in the returns form included in your order.

Return postage and costs are the responsibility of the customer unless goods have a fabric or manufacturing defect.

For your protection, we recommend that you use a recorded delivery service and that you keep hold of the receipt until you receive email confirmation your return has been processed, as Accent cannot take responsibility for returns lost or damaged in the post.

All International (non-mainland UK) returns should be declared as 'unwanted returns' for customs purposes.
 
What do I do if I have lost my invoice or returns form? 


Please download, print, and fill in the relevant returns form from the link at the bottom of the page and include this in your return parcel.
 
In-store Returns Policy
We offer a refund,exchange or credit for products purchased in store within 14 days of the original sale. You will need to produce a receipt when visiting our shop at the Queen’s Arcade in Leeds.

We reserve the right to send goods back to the supplier for inspection or repair. This process may take 4-8 weeks. 

This does not affect your statutory rights. 
 
 
 


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